Who we are?

We are Accentika Internet Ltd. If you have any questions or concerns about our privacy policy, need to know what information we have about you or wish to have any data updated or removed, in the first instance please contact Jonathan Campbell on [email protected]

What information do we collect?

When you make an enquiry, we collect your name, email , and telephone (if you prefer to be contacted by telephone) to allow us to respond to your enquiry. When you fill in an enquiry form we also ask if you would like to receive future information from us. If you decline, then we will only respond to your enquiry and will not contact you again about any other topic.

Should you become a customer, we will also collect your address details for billing, to enable us to set up an account for you.

We do not collect or store any financial or sensitive information. If you pay for any of our services on-line, we do not collect or store your financial information. Transactions are handled directly by our banking partners who are specified at the time of any purchase.

When you visit our website you will be asked to confirm that you happy to receive a website cookie. We use cookies to ensure we can give the best experience to visitors to our website. If you continue to use the site we assume that you are happy for use to use cookies. We also use cookies as part of our web analytics.

As you visit our webpages your IP address is logged as part of the webserver process.

How do we use personal information?

We use personal information to set up hosting accounts, purchase domains on your behalf and for our own internal accounting.

What legal basis do we have for processing your personal data?
We will only contact you where we have your consent; and or where you are an existing or past customer.

If wish to withdraw consent or have any data updated or removed, in the first instance please contact Jonathan Campbell on [email protected].

If you consent to us sending you future information, by newsletter for example, we will provide a link in the email that you can click to unsubscribe yourself, so that you will not receive any further emails.

When do we share personal data?

We treat all personal data confidentially and will never pass it to a third party unless required to do so to satisfy our legal obligations.

Where do we store and process personal data?

Name, address, email and telephone details may be stored in databases on our servers to satisfy the requirements of administering our business or contacting customers. Databases can not be accessed directly from outside the servers and access is controlled by private usernames and secure passwords. All personal data is transferred using Transport Layer Security (TLS 1.2) meaning it is encrypted during transfer and can not be intercepted.

How do we secure personal data?

Personal data is backed up to other Accentika Internet servers. Backups are only accessible to the Accentika Internet server administrator.

Accounts data is stored in a wholly secure environment by Sage.

How long do we keep your personal data for?

Will retain information as long as you are a customer and up to five years beyond that. If you consent to receive information from us we will retain that consent for three years from the date of consent. Or you can apply to [email protected] to remove that consent at any time.

Your rights in relation to personal data

We respect your rights to access and control your personal data. If you have any enquiries about the information we have about you, would like to correct or delete data, want to withdraw any consent, or have any complaints about how you feel we are handling your data, please send details to [email protected]

How to contact us?

You can write to us at:
Data Compliance
Accentika Internet Ltd
Suite 204, The Darwin Rooms,
1 Worcester Road
Malvern
WR14 4QY

or email us at [email protected]